Enterprise Service Desk goes virtual Published Dec. 8, 2014 By Staff Reports 366 FW PA MOUNTAIN HOME AIR FORCE BASE, Idaho -- Airmen will no longer have to wait on the phone to report a basic computer bug -- now computer glitches can be reported and potentially solved through a self-service application right on their desktops. As the Air Force Enterprise Service Desk call center headquartered at Joint Base San Antonio, Texas, is undergoing transitions, a new virtual application is being deployed and will be seen at Mountain Home Air Force Base, Idaho, beginning December 2014. With the new virtual Enterprise Service Desk, unclassified network problems can be reported and possibly solved all through a self-service desktop application. The vESD is designed to be easy to use and save Airmen time with a few simple steps. Upon initial release, users will be able to use vESD to troubleshoot problems with e-mail, workstations and mobile devices. In the future, the program is postured to expand to allow for maintenance support for network, hardware and software issues. The process begins with opening the vESD icon, which will automatically be added to users' desktops, at which point the software will run a test or "health check" on the computer and display its current status along with user information. After answering a series of questions about the issue, the application will attempt to solve the problem. If the problem cannot be resolved, a ticket will automatically be generated with all system information and routed to the appropriate support office for further assistance. During the transition, the ESD at JBSA, Texas, will continue to field calls and walk users through the process of using the vESD application. Starting in February 2015, your local Communications Focal Point will receive the calls and tickets that are not solved by vESD. If you have any questions about vESD, or would like to contact the MHAFB Communications Focal Point, please call DSN 728-8515 or Commercial (208) 828-8515.