DoD Annual Tenant Satisfaction Survey Commences

  • Published
  • By Airman 1st Class Krista Reed Choate
MOUNTAIN HOME AIR FORCE BASE, Idaho --  

The Department of Defense Annual Tenant Satisfaction Survey opens Oct. 17th to allow tenants of privatized and government-owned housing to share their feedback for improvements.

A link to the survey will be emailed to one member of each household and they will have until Dec. 1st to submit their feedback. The Air Force is funding the survey while an independent party, CEL & Associates, Inc., administers it.  

By using a third-party firm, Airmen, Guardians, and their families can provide honest and completely anonymous feedback on living in privatized and government-owned housing. No personally identifiable information will be included in the result data provided to the Air Force or any project owners. The survey data will be shared with housing program leaders to continue improving housing experiences.

“The Tenant Satisfaction Survey is one of the most critical tools in a resident’s arsenal to impact change in their privatized housing experience,” said Country Lewis, Mountain Home Air Force Base privatized housing resident advocate. 

Housing strives to be a positive quality of life program; therefore, the survey is vital to shape the evolution of improvements and housing services to provide tenants the best possible housing experience.

The survey results will guide the decisions the Air Force makes about present and future housing.

“Resident feedback helps to target areas for improvement, budget allocation and changes to the program on a local level, here at Mountain Home Air Force Base, and also in the broader privatized housing program,” said Lewis. 

The survey has been distributed in varying forms since the start of the privatized housing program in the mid-1990s. Although the survey is confidential and housing tenants will not be linked in any way, comments provided in the survey will receive the appropriate attention to resolve any household related issues.

Tenants should check their primary email they provided to housing to ensure the survey link is sent appropriately from AirForceHousingSurvey@celassociates.com.

For more information about the DoD Annual Tenant Satisfaction Survey, tenants can contact their installation military housing office. If tenants do not receive the survey link by Oct. 21st, then they can contact AirForceHousingSurvey@celassociates.com for assistance.