Finance is open for appointments on Mondays, Wednesdays and Fridays.  We are available for walk-in on Tuesdays from 0900-1300.

You can skip the long wait in our customer service lobby by booking an appointment.  We will pair you with the right team member, who specializes in the area you require assistance.

Our Cashiers cage is open on Thursdays from 0930-1130 for collections and debt repayment

Members can schedule a Finance In-processing appointment through 366Finance.setmore.com.

Members will need to have all receipts, orders, and amendments available and ready for their appointment time.

MASK ARE MANDATORY 

Did you know that many updates to your Military pay record can be accomplished via your smartphone? Visit the myPay Website at https://mypay.dfas.mil/mypay.aspx.

Issues that can be resolved include:
-View current/ prior month LES
-View Travel Voucher payment summaries
-Change military pay direct deposit

For military pay inquiries please, contact our orgbox to schedule an appointment or get the answers you deserve from the comfort of your work center or home. 

Whether you are an E-3 or an O-6 every Gunfighter is provided the DV treatment with our one-on-one appointments.

The Mountain Home Air Force Base Finance office does not have the ability to view or update retiree pay.  To receive assistance with issues such as updating an annuitant, or correspondence address please contact DFAS Columbus. A retired pay estimate can be obtained via the AFPC Retired Pay Calculator located at http://www.dfas.mil/retiredmilitary/plan/estimate.html

The Air Force Retiree Services site is located at http://www.retirees.af.mil/

Retired and Annuity Pay Contact Center: 1-888-332-7411; 1-800-321-1080 or (216) 522-5955

Defense Finance and Accounting Service
U.S. Military Retired Pay
3990 E Broad St Bldg 21
Columbus, OH 43213

Finance Customer service is located in building 512, room 1144.

The primary method for communicating with our office is through the Comptroller Service Portal @ https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx  Please allow 1-2 business days for a response. CAC required

Members without CAC access can email our customer service org box @ 366CPTS.FinanceCustomerService@us.af.mil  Please allow 3-5 business days for all email inquiries.

If you would like to schedule an appointment please visit 366Finance.setmore.com

Walk-in hours are available on Tuesdays from 0900-1300, for form drop off (i.e. move out of dorms, dependency status updates, Family Separation Allowance, etc.)

For issues that require immediate assistance please work with your CSS and First Sergeants to contact a member of our leadership team.

Are you projecting to separate or retire within the next 6 months? Do you know how many days of terminal leave you are authorized, how to access your w-2 post separation or what your pay will be looking like leading up to your separation?  Did you know that unlike other PCS’s Retirees/Separatees are not authorized additional travel time, Dislocation Allowance (DLA) or Temporary Lodging Expense (TLE)?  Don’t leave your financial future in the dark contact our office today to schedule your one on one pre-separation consultation. 

“Before retiring, you should ensure you have created a MyPay pin and password so that you can access your final LES, W-2, and 1099-Rs. You should be able to see the shell of your retired myPay account before your date of separation (DOS). If not, ensure you filed your Survivor Benefit Plan (SBP) paperwork with the A&FRC counselor. If it was properly filled out and filed with their office, contact us so that we may establish a CMS case to resolve the issue.

Visit the virtual Finance Page on AF Portal to access over 1,000 Finance frequently asked questions.  (This site is CAC-access only)

Link to FAQs specific to Mountain Home AFB here-.

Other helpful sites include:

 www.dfas.mil

www.defensetravel.dod.mil