As we continue to see the impact of the novel corona virus 2019 (COVID-19) spread across the US, the 366 FAS is taking increased measures to keep the Gunfighters that visit our office safe by mitigating risk and modifying our operations to maximize social distancing. Effective Monday 18 May, Finance Customer Service will resume in-person appointments. Walk-in hours suspended until further notice.
Option 1. Utilize e-Finance for military pay/PCS requests; https://efinance.sso.cce.af.mil/login?4
Option 2. Contact us via e-mail through our customer service org box to request a virtual appointment; 366CPTS.FinanceCustomerService@us.af.mil.
Option 3. For emergency/immediate response: a representative from our office can be reached through your First Sergeant.
Note: Due to possible VPN connectivity limitations, we will do our best to answer e-mails within 24-48 business hrs.
Thank you for your patience as we work through this unprecedented time; we want to be sure to take care of our Gunfighters and their families as best we are able!
Vision: Be expert professionals
Mission: To execute premiere financial services to Gunfighters…Anytime….Anywhere
The Financial Management Flight provides timely, accurate & professional financial customer service and decision support for travel, military and civilian pay to over 16,000 members all while maintaining war-readiness capability. Additionally, we provide support to Gowen Field, Whidbey Island and the 726th Air Control Squadron.
Finance is open for appointments on
Mondays, Wednesdays and Fridays. We are
available for walk-in on Tuesdays and Thursdays from 0900-1300.
You can skip the long wait in our
customer service lobby by booking an appointment. We will pair you with the right team member,
who specializes in the area you require assistance.
Members can make appointments by emailing
our customer service org box @ 366CPTS.FinanceCustomerService@us.af.mil
Members can schedule a Finance In-processing appointment by
emailing the customer service box requesting a one on one appointment to file
their voucher. The email should contain their full name, contact information,
and shift schedule.
Members will need to have all receipts, orders, and
amendments available and ready for their appointment time.
Did you know that many updates to your Military pay record can be accomplished via your smartphone? Visit the myPay Website at https://mypay.dfas.mil/mypay.aspx.
Issues that can be resolved include:
-View current/ prior month LES
-View Travel Voucher payment summaries
-Change military pay direct deposit
For military pay inquiries please, contact our orgbox to schedule an appointment or get the answers you deserve from the comfort of your work center or home.
Whether you are an E-3 or an O-6 every Gunfighter is provided the DV treatment with our one-on-one appointments.
The Mountain Home Air Force Base Finance office does not have the ability to view or update retiree pay. To receive assistance with issues such as updating an annuitant, or correspondence address please contact DFAS Columbus. A retired pay estimate can be obtained via the AFPC Retired Pay Calculator located at http://www.dfas.mil/retiredmilitary/plan/estimate.html
The Air Force Retiree Services site is located at http://www.retirees.af.mil/
Retired and Annuity Pay Contact Center: 1-888-332-7411; 1-800-321-1080 or (216) 522-5955
Defense Finance and Accounting Service
U.S. Military Retired Pay
3990 E Broad St Bldg 21
Columbus, OH 43213
Finance Customer service is located in building 512, room 1144.
The primary method for communicating with our office is through email. 366CPTS.FinanceCustomerService@us.af.mil
For issues that require immediate assistance please work with your CSS and First Sergeants to contact a member from our leadership team.
Finance Appointments, Inquiries & Questions:
Appointments scheduled w/i 1 duty day
Inquiries will be responded to w/i 3 duty days
Form Drop-off hours:
Tues & Thurs 0900-1300
The following pay changes can be updated electronically at https://efinance.sso.cce.af.mil/login?3
-State of Legal Residence change
We are unable to offer other capabilities at this time
-Please see attached guides for reference -
-efinance PCS Guide.pdf
-efinance Mil Pay Guide.pdf
Are you projecting to separate or retire within the next 6 months? Do you know how many days of terminal leave you are authorized, how to access your w-2 post separation or what your pay will be looking like leading up to your separation? Did you know that unlike other PCS’s Retirees/Separatees are not authorized additional travel time, Dislocation Allowance (DLA) or Temporary Lodging Expense (TLE)? Don’t leave your financial future in the dark contact our office today to schedule your one on one pre-separation consultation.
“Before retiring, you should ensure you have created a MyPay pin and password so that you can access your final LES, W-2, and 1099-Rs. You should be able to see the shell of your retired myPay account before your date of separation (DOS). If not, ensure you filed your Survivor Benefit Plan (SBP) paperwork with the A&FRC counselor. If it was properly filled out and filed with their office, contact us so that we may establish a CMS case to resolve the issue.
Visit the virtual Finance Page on AF Portal to access over 1,000 Finance frequently asked questions. (This site is CAC-access only)
Link to FAQs specific to Mountain Home AFB here-.
Other helpful sites include:
Overseas Housing Allowance
Per Diem Rates
Government Travel Card