Vision: Be expert professionals Mission: To execute premiere financial services to Gunfighters…Anytime….Anywhere The Financial Management Flight provides timely, accurate & professional financial customer service and decision support for travel, military and civilian pay to over 16,000 members all while maintaining war-readiness capability. Additionally, we provide support to Gowen Field, Whidbey Island and the 726th Air Control Squadron.
The 366 Finance Customer Service office is excited to announce the launch of the Air Force Comptroller Services Portal (CSP) https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx.
The CSP enables Airmen to submit customer service requests related to Military Pay, Civilian Pay, and Travel Pay, through a simple online process. The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to review their user profile and make any necessary updates (2-3 minute process) before submitting their initial request.
The CSP allows customers to submit, review, and track their requests anytime, anywhere. Email notifications alert the customer anytime changes are made. As the CSP continues to grow, you will also have access to regulations, announcements, knowledge articles, calendars, and other useful links to assist you in all things FM.
We are looking forward to the exciting and positive change this new service will provide. Thank you for embracing the future with us! CSP Quick-Start-Guide.pdf
Finance is open for appointments on Mondays, Wednesdays and Fridays. We are available for walk-in on Tuesdays from 0900-1300.
You can skip the long wait in our customer service lobby by booking an appointment. We will pair you with the right team member, who specializes in the area you require assistance.
Our Cashiers cage is open “every other Tuesday” from 0930-1130 for collections and debt repayment
Members can schedule a Finance In-processing appointment through 366Finance.setmore.com.
Members will need to have all receipts, orders, and amendments available and ready for their appointment time.
MASK ARE MANDATORY
Did you know that many updates to your Military pay record can be accomplished via your smartphone? Visit the myPay Website at https://mypay.dfas.mil/mypay.aspx. Issues that can be resolved include: -View current/ prior month LES -View Travel Voucher payment summaries -Change military pay direct deposit
For military pay inquiries please, contact our orgbox to schedule an appointment or get the answers you deserve from the comfort of your work center or home.
Whether you are an E-3 or an O-6 every Gunfighter is provided the DV treatment with our one-on-one appointments.
The Mountain Home Air Force Base Finance office does not have the ability to view or update retiree pay. To receive assistance with issues such as updating an annuitant, or correspondence address please contact DFAS Columbus. A retired pay estimate can be obtained via the AFPC Retired Pay Calculator located at http://www.dfas.mil/retiredmilitary/plan/estimate.html
The Air Force Retiree Services site is located at http://www.retirees.af.mil/
Retired and Annuity Pay Contact Center: 1-888-332-7411; 1-800-321-1080 or (216) 522-5955
Defense Finance and Accounting Service U.S. Military Retired Pay 3990 E Broad St Bldg 21 Columbus, OH 43213
Finance Customer service is located in building 512, room 1144.
The primary method for communicating with our office is through the Comptroller Service Portal @ https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx Please allow 1-2 business days for a response. CAC required
Members without CAC access can email our customer service org box @ 366CPTS.FinanceCustomerService@us.af.mil Please allow 3-5 business days for all email inquiries.
If you would like to schedule an appointment please visit 366Finance.setmore.com
Walk-in hours are available on Tuesdays from 0900-1300, for form drop off (i.e. move out of dorms, dependency status updates, Family Separation Allowance, etc.)
For issues that require immediate assistance please work with your CSS and First Sergeants to contact a member of our leadership team.
Are you projecting to separate or retire within the next 6 months? Do you know how many days of terminal leave you are authorized, how to access your w-2 post separation or what your pay will be looking like leading up to your separation? Did you know that unlike other PCS’s Retirees/Separatees are not authorized additional travel time, Dislocation Allowance (DLA) or Temporary Lodging Expense (TLE)? Don’t leave your financial future in the dark contact our office today to schedule your one on one pre-separation consultation.
“Before retiring, you should ensure you have created a MyPay pin and password so that you can access your final LES, W-2, and 1099-Rs. You should be able to see the shell of your retired myPay account before your date of separation (DOS). If not, ensure you filed your Survivor Benefit Plan (SBP) paperwork with the A&FRC counselor. If it was properly filled out and filed with their office, contact us so that we may establish a CMS case to resolve the issue.
Visit the virtual Finance Page on AF Portal to access over 1,000 Finance frequently asked questions. (This site is CAC-access only)
Link to FAQs specific to Mountain Home AFB here-.
Other helpful sites include:
www.dfas.mil
www.defensetravel.dod.mil
DFAS TSP Overseas COLA Overseas Housing Allowance Mileage Rates DLA Per Diem Rates Government Travel Card