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News > TOL to release improved streamlined access in August
TOL to release improved streamlined access in August

Posted 7/27/2012   Updated 7/27/2012 Email story   Print story


by Defense Health Services Systems

7/27/2012 - MOUNTAIN HOME AIR FORCE BASE, Idaho -- The logon process for TRICARE Online (TOL) is about to get much easier. On Aug. 17 TOL will streamline access and start authenticating users through the Defense Manpower Data Center (DMDC) Access Center. TOL users will be able to logon with their Defense Finance and Accounting Services (DFAS) myPay username and password, in addition to their Common Access Card (CAC) and DoD Self-Service (DS) Logon (Basic or Premium). The DFAS myPay account, available to all active duty Service personnel and retirees provides a new easy and convenient way to logon to TOL.

CAC, DS Logon (Premium) and the myPay userid and password are the most secure and preferred ways to logon to TOL, since they allow users to access all available information and services. The DS Logon (Basic) account limits users to booking appointments and/or ordering prescription refills on an individual basis. Family member booking and Blue Button access is not available to DS Logon (Basic) account users. Authorized TOL users can also access TOL through the Army Knowledge Online, Air Force Global Command and Control Systems, and eBenefits Portals without having to re-enter their logon information.

TOL is the DoD Patient Portal offering authorized TRICARE beneficiaries 24/7 access to Blue Button personal health data, online appointments, prescription refills, secure messaging, and health and wellness information. When streamlined access is released later this month, the numbers of steps necessary to logon to TOL will be reduced significantly and the need to register separately with MHS or TOL will be eliminated. These and other ongoing enhancements represent the TOL Project Team's commitment to improving the user's experience through continual website improvements.

As part of this upgrade, the old 15 digit password logon is being retired as of August 17, 2012. If users are still using the 15 digit password based MHS identity authentication service username and password, they need to register for a DS Logon Premium account today or use their myPay username and password to logon to TOL.

To register for a Premium DS Logon account, users can visit the DoD My Access Center website at the link below. Click on "Don't have a DS Logon?/ Create a Basic / Premium DS Logon account" and follow prompts to create a Premium DS Logon account:

DoD My Access Center

If users need help registering for a Premium DS Logon account, they can click "For assistance, please refer to the "How to" Guides." The "How to" guide titled, "Register for a Premium account by Remote Proofing" is recommended for users who do not currently have a DS Logon account and would like to sign up using a quick and convenient online registration process. Users should be aware, although remote proofing is available, there is an alternative in-person proofing process for those persons who are unable to successfully complete the remote proofing online. As an alternative, users can always register in-person by visiting a TRICARE Service Center or VA Regional Office, where an onsite representative can assist with Premium DS Logon account registration.

If users experience any issues, they can contact TOL customer service, available 24/7, at 1-800-600-9332 or email for immediate assistance.

For more information about TRICARE Online and its capabilities, please visit:

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