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Holiday return policy

Posted 11/30/2011   Updated 11/30/2011 Email story   Print story

    


by Lynn Masters
Army and Air Force Exchange Service Public Affairs


11/30/2011 - MOUNTAIN HOME AIR FORCE BASE, Idaho -- - Recent industry statistics show three to four percent of all retail sales are returned for refund or exchange. To alleviate the worry about what can be returned and when, the Army & Air Force Exchange Service is giving the gift of extended, hassle-free returns for the holidays.

Items purchased Nov. 1 through Dec. 24, can be returned or exchanged through Jan. 31, 2012.

If a shopper requests a refund with a sales receipt, a cash refund will be made if the original purchase was made in cash. If the original purchase was made by credit card, the refund can be credited to the customer's same credit card. If a customer requests a refund without a sales receipt, the refund amount is loaded onto an Exchange Merchandise Card.

"The Mountain Home Exchange's return policy is second to none," said the exchange's store manager Keith Gorsuch. "With our amended plan during the holiday season, we have the processes to ensure it's the right color, look or fit."

In addition to returns on locally purchased items, shoppers can return exchange catalog or internet orders for a full refund on the product. If the return is due to an error on the exchange's part, shoppers will be reimbursed the standard shipping charges in full.

"We take our commitment to serving those who serve very seriously," said Gorsuch. "Exchange shoppers give the best gifts because we ensure our military members get exactly what they want every time."



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