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News > Legal assistance Web site increases client efficiency
Legal assistance Web site increases client efficiency

Posted 2/9/2010   Updated 2/9/2010 Email story   Print story

    


366th Fighter Wing Legal Office

2/9/2010 - MOUNTAIN HOME AIR FORCE BASE, Idaho -- The Air Force Judge Advocate General Corps unveiled the new Air Force Legal Assistance Web site worldwide Feb 1.

The Web site, at www.aflegalassistance.com, is designed for active duty, reserve component members, retirees and dependents, and was created to increase efficiency and track client satisfaction with the Air Force legal assistance program. It's a public site, and clients may access the site's features from the comfort of their homes without a Common Access Card.

The site's features include:

· Short papers on common legal assistance topics, such as wills and family law issues.

· Legal worksheets. These allow access to online questionnaires for wills, living wills and powers of attorney. After completing the online worksheet, each client is provided a unique "ticket number." Data entered by clients is secure. It is accessed only after the client visits the local legal office and provides the ticket number to the legal office personnel.

· Online customer service and feedback.

Many clients have visited the legal office to get a will or other legal document only to realize they needed more information or left documents at home. At other times, clients realize they need to talk to their spouse about an issue. Completing online worksheets can help minimize these multiple visits. After receiving a ticket number, the client takes the number to the legal office where an attorney or paralegal will access a client's data with the ticket number. This will help reduce the amount of information the client needs to bring with them and allows the legal office to streamline the legal process.

While the Web site increases the convenience for clients, the information on the Web site is for educational and informational purposes only. The site cannot replace a consultation with the local JAG. Airmen should never rely solely on the Web site when making a decision. For example, the site doesn't have the ability to print a legal document. Clients still need to visit the legal office to obtain their legal documents. The legal office is not able to access any information without the ticket number. If Gunfighters visit the office with a ticket number, the worksheets will need to be accomplished. If you visit our office without your ticket number, it will be necessary for you to re-accomplish your worksheets.

The Gunfighter legal team looks forward to continuing to serve the Mountain Home Air Force Base community's legal needs and sincerely hopes Airmen will find this Website helpful.

Please take a look at the Web site the next time a legal need arises, and feel free to call the legal office for an appointment or stop by for walk-in assistance from 2 to 2:30 p.m. every Wednesday. Powers of attorney and notary services are always available on a walk-in basis from 7:30 a.m. to 4:30 p.m. Monday through Friday. Anyone with questions can call the legal office at 828-2238.



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