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Commander's Hotline

This hotline is your direct line to voice your concerns to the 366th Fighter Wing commander. It's your opportunity to make Mountain Home Air Force Base a better place to live and work. If possible, you should first contact the organization responsible for the problem or situation. First sergeants, commanders and agency chiefs want to help, so please let them try. If you do not know how to proceed or if you have already tried your chain of command, then do not hesitate to contact the Hotline. Submit a question to the Commander's Hotline by clicking the icon above, or call 208-828-1362.


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Subject: Taxi Cab Driver Access to MHAFB

Hotline
: We arrived at Mountain Home Air Force Base with the first group of Space A passengers that your base has apparently welcomed in quite some time. We arranged for a taxi to Boise which needed a sponsor to get on the base. Ultimately, the taxi was not allowed on the base at all.

Response: You are correct, we do not receive many Space-A passengers, but your feedback regarding the logistics of transportation on and access to base has helped to ensure a smoother process. We have already started to work with local cab drivers so in the future they will have the needed information for access to the base. We hope you will visit us again in the future.

Subject: BAH verification

Hotline
: Within the past year, I provided documentation to verify my BAH. Why am I being required to provide dependent documentation to the finance office again?

Response: The Financial Services Office (FSO) customarily requests BAH recertification for two reasons: (1) after the member has been on station for four years or (2) when dependency status changes.

However, the 2014 request for BAH recertification is a separate, Air Force wide tasking, requiring a review and certification of supporting documents for all members receiving dependent-rate BAH. The documents must be original or verified prints in hard copy. The purpose of this service-wide request is based on the National Defense Authorization Act, which requires all Armed Services to be prepared for an audit by 2015.

In preparation for this audit, Air Force leaders identified that the original FSO-certified AF 594 form, which accompanies a change in BAH entitlement, was not being kept. Thus, the mandated one-time, Air Force-wide BAH recertification was initiated; and hereafter, the FSO-certified form will be saved indefinitely.

Subject: Dependent BAH verification

Hotline:
Why can't you just look up my BAH dependent documentation in DEERS?

Response: Verification with Defense Enrollment Eligibility Reporting System is not possible because documentation is not stored locally. The wing's finance office does not have access to DEERS, which is a Force Support Squadron system. Although finance can verify BAH status with the personnel section, it does not have the capability to print the supporting documents required for this review process. Documents scanned by the personnel section go straight to the Defense Manpower Data Center, so storage takes place remotely and cannot be accessed once sent to DMDC.

To fill the gap between systems, the finance office stores supporting documents for six months based on facility storage protocols in accordance with the Privacy Act of 1974. Only those granted system access and a need-to-know have access to the records. After six months have elapsed, the supporting documents are shredded.

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